Oradea · Romania

Operations · Compliance · People

Keeping work calm.
Getting things done.

I'm Ioana. I coordinate people, schedules and procedures so teams know what needs to happen next—and work moves forward with confidence.

Explore experience ↓Download CV

01 / Profile

I help busy teams
stay organised.

I've worked across international operations, field team coordination, human resources, monitoring and document administration. I enjoy bringing order to busy days, solving problems and making sure important details don't get missed.

I learn new technology quickly and feel comfortable using several systems at once. Even when the work gets complex, I keep communication clear and remember the people behind each process.

02 / Experience

Helping people and work
move forward.

I pay attention to the bigger picture and step in where the details need care.

2023 — 2026

International · Remote

Field Service Dispatcher

Diebold Nixdorf (UK) Limited

I coordinated technical visits between field teams, clients and internal departments, balancing urgent requests with availability, travel time and live updates.

Field schedules & appointment control
Live issue resolution
Multi-system workflow management
Client communication

2022 — 2023

People operations · Administration

Human Resources Assistant

Zaleco SRL · Oradea

I supported employees from onboarding to departure, looking after their documents while also helping with recruitment, payroll paperwork, workplace safety and internal procedures.

Employee records
Recruitment support
Safety presentations
Process implementation

2008 — 2012

Security · Incident response

Alarm Monitoring Centre Dispatcher

real,- Hypermarket Romania SRL · Oradea

I monitored CCTV and alarm systems, reported incidents, stayed in contact with security teams and authorities, and kept accurate equipment records.

CCTV & alarms
Incident reporting
Authority liaison
Controlled documentation

03 / Expertise

Practical support for
people and teams.

OPS_01

Operational coordination

Keeping schedules on track, following up on field visits, setting priorities and finding practical answers when plans change.

Resource planning
Status reporting
Remote operations

CMP_02

Compliance & safety

Helping people work safely, follow clear procedures and keep reliable audit and incident records.

Occupational health & safety
Fire safety
Internal audit

PPL_03

People administration

Looking after sensitive documents and communicating clearly with employees, candidates and managers.

HR documentation
Recruitment
Customer relations

04 / Credentials

Training for safe,
reliable work.

Occupational Health & Safety Inspector

Accredited · 80 hours

Fire Safety Technical Officer

Certified qualification

Internal Auditor

Compliance control

Data Protection & Data Security

NCFE Level 2

Customer Service · Equality · Employability

NCFE qualifications

United Kingdom Security Qualification

SIA licence

05 / Education

Curious about people,
places and ideas.

University of Oradea

University Studies in Law

Studies pursued without the final degree examination.

University of Oradea · 2005–2008

History, Geography, International Relations & European Studies

High School of Arts · 2000–2004

Music · Percussion

06 / Contact

Available for roles in Oradea or remote

Let's turn complex work
into clear results.

lara_ban@yahoo.com ↗+40 748 589 489 ↗

Operations · Compliance · Human Resources · Occupational Health & Safety · Fire Safety · Administrative Support